At Al Naas Collection, we aim to provide our customers a seamless and efficient shipping experience. This Shipping Policy outlines the terms and conditions related to the delivery of your orders.
1. Shipping Coverage
We proudly offer free shipping across the United Arab Emirates (UAE) for all orders.
2. Delivery Timeframe
Orders will be delivered within 1-3 business days from the date of order confirmation. Please note:
Orders placed before 5:00 PM will be processed on the same day.
Orders placed after this time will be processed the following business day.
Business days are Sunday through Thursday, excluding public holidays in the UAE.
3. Order Processing
Once your order is placed:
You will receive an email confirmation with your order details.
Our team will process your order within 24 hours.
Once shipped, you will receive a tracking number via email or SMS to monitor your delivery status.
4. Delivery Partner
We work with reliable courier partners to ensure your order arrives safely and on time.
5. Address Information
To ensure successful delivery:
Provide accurate and complete shipping information, including your phone number.
Double-check your address details during checkout.
If we encounter any delivery issues due to incomplete or incorrect information, we will contact you to resolve the issue. Delays caused by such errors may not be covered under the 1-3 business day guarantee.
6. Failed Deliveries
If delivery is unsuccessful due to the following reasons:
No one is available to receive the order
Incorrect address provided
Our courier partner will attempt redelivery. If the order is still undeliverable, it will be returned to us, and we will reach out to you to arrange a new shipment.
7. Delays
While we strive to meet our delivery timelines, unforeseen circumstances (e.g., extreme weather, public holidays, or courier delays) may occasionally affect delivery times. We appreciate your understanding in these situations.
8. Contact Us
For any questions or concerns regarding your shipment, please get in touch with us at:
