At Al Naas Collection, we are committed to customer satisfaction with every purchase. We partner with Al Naas Collection and adhere to their refund guidelines. This policy explains the terms under which refunds are processed, ensuring clarity and transparency for our customers and partners.
1. Standard Refund Terms
Al Naas Collection does not have a general refund policy. Refunds are only issued under specific circumstances as outlined below:
Refund Costs:
Fulfillment and shipping cost of the initial order: 16 AED.
Cost of product pickup and refund: 11 AED.
Total refund cost: 27 AED, which will be charged to the Customer’s account.
Refund Amount:
The sale amount of the refunded transaction will be reversed from the Customer’s account.
Special Case Refunds:
Al Naas Collection reserves the right to initiate a refund in cases of security risks or exceptional circumstances. In such cases:
Al Naas Collection will bear the refund cost.
The transaction’s sale amount will still be reversed from the Customer’s account.
